Renewal Specialist

Roles & Responsibilities:

  • Creating relationships with existing customers over the phone/email.
  • Maintaining and growing strong relationships with current customers.
  • Follow through with the sales and renewal process with customers by phone, email.
  • Communicating with all renewal customers during budget reviews to manage renewal status.
  • Cultivating relationships with renewal customers to ensure renewal is forthcoming.
  • Assisting Account Representatives in the strategy and promotion of additional product (upselling).
  • Providing customers with sales quotes and online demonstrations of our products.
  • Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs.
  • Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline, and move opportunities through the renewal process to close.
  • Effectively Negotiate Estimated Annual Contract Value.

Requirements & Skills:

  • Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers.
  • Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment.
  • Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships.
  • Proven analytical and problem resolution skills.
  • Flexibility and ability to prioritize in meeting multiple goals.
  • Adhere to internal controls, best practices, and efficiencies.
  • Self-motivated and self-sufficient.
  • Detail-oriented & customer focused.
  • Proficient with Microsoft Office and Salesforce.
  • Ability (up to 10%) travel for quarterly company sales meetings.

OEMs: Microsoft, Fortinet, Palo Alto, Citrix, Sophos, Veeam, Veritas, SOTI, Dell, Lenovo, HPE.


  • Position requires a bachelor’s degree and any sales or marketing experience. Experience of social leadership or intra college leadership will be a plus point.
  •  Preferred Degree: Any graduate or postgraduate.

Other Skills and Qualifications:

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

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